Our Teams
Our Partners have one mission: Just add customers. We provide a range of back-office services, so you are free to concentrate on looking after your customers and getting new ones. Check out all of the Telcoinabox Group Services and Support Teams below.
Account Management
Your dedicated Account Manager is your main point of contact within Telcoinabox Group.
There to assist you with the strategic, marketing and commercial planning to help you grow your business.
Billing
The billing team manages retail invoicing queries to ensure that your customers are billed right first time!
They also manage your customer Direct Debit collection and send your customer invoices by email and post.
Marketing
Your Marketing team will assist by providing branded product collateral.
Marketing also provide stationary, websites and email campaign templates to get you started and support your customer acquisition strategies.
Partner Support Team
Partner Support Team (PST) is there to help you use all of the systems that are at your disposal,
ensure that orders and installations go smoothly and are also there to iron out any provisioning issues you may encounter along the way.
Finance
Our Finance team are set up to assist with the financial aspects of your business.
This includes processing payments to you, helping you understand your financials and wholesale invoices, cash flow and collections.
Technical Support
We provide a UK based, 24/7/365 technical help desk that provides complete back end support for your customers.
Answering the phone with your business name, the support team will troubleshoot any technical issues that may arise within the full range of products we supply.
Systems
Our custom-built, cloud-based billing and provisioning system provides our Partners
with 1 portal for end-to-end, complete management of the customer and their business.
